Help
Returns and exchanges
Fourteen days to decide, unworn and with the tags on. No restocking fee, no argument.
The short version
What you get
- Return windowFrom the day it is delivered
- 14 days
- Exchange windowSize swaps, same garment
- 30 days
- Refund methodBack to the card that paid
- Original card
- Return shippingDeducted from the refund unless the fault is ours
- EGP 80
- Refund lands inAfter we receive and check the parcel
- 5–10 days
Process
How to send something back
Find the order
Open your order history and pick the order. Guests can use the order number from the confirmation email.
Email us what and why
Send the order number and the items to help@seewear.store. One line on the reason is enough — it is what tells us whether the fit or the make needs fixing.
We send a label
You get a prepaid return label within one working day, plus the pickup window for your governorate.
Pack it as it came
Tags attached, original packaging where you still have it. Fold it — do not force it into something smaller.
Refund on arrival
We check the item the day it reaches us and refund to the original card. Your bank decides the last few days of that journey.
Faulty or wrong item
Exceptions
What we cannot take back
Three things, and only three: anything worn, washed or altered; anything with the tags removed; and headwear or other accessories once the hygiene seal is broken.
Sale items are returnable on exactly the same terms as everything else. A discount does not make a garment final.
Still not sure what applies? The size guide heads off most of it, and a message to us handles the rest.